Ebbetts Pass Visitors Center & Bear's Lair Inn

Reviews

• ★ ★ ★ ★ ★
  I stayed 4 nights last week and enjoyed it very much. Sid and Kate are wonderful hosts who clearly care about their guests. The accommodations are clean, spacious, and uniquely decorated. It's a wonderful base for exploring the area. They also operate an adorable little antiques store of well-curated mid-century modern finds. I hope to return again and again.
  By Barbara Furlong, July 23, 2017
• ★ ☆ ☆ ☆ ☆
  BEWARE OF THEIR CANCELLATION POLICY! I really regret booking a room at Bear's Lair. When I made a reservation for 1 night, the charges were listed as $100 per night, plus 6% tax, plus a $15 service charge (described on airbnb as a room cleaning fee.) In addition, the cost of cancelling my reservation was listed as $0 if cancelled 7 days or more before date of arrival, and $100 if less than 7 days before date of arrival. Unfortunately, 2 days before our scheduled arrival I came down with a severe cold and was forced to cancel. Even though I was sick, I expected to pay the $100 cancellation fee since those were the conditions I agreed to. However, I was totally shocked when I received my credit card statement with a charge for $121. Not only did they charge me for the room, but they charged me the cleaning fee as well. The idea that they would charge a cleaning fee for a room that was never used seems totally unreasonable. Because I never used the room, the owners had no expense for utilities, washing sheets and blankets, or cleaning the room. I understand that they did not want to lose any money due to the cancellation, but to make an extra profit off of my illness really irked me. I contacted them several times, but they absolutely refused to refund the $15 service charge. Although I plan to rebook my trip to Arnold, I definitely won't be staying here. There are plenty of other places that have a more reasonable cancellation policy.
  By Salvatore Tavormina, April 03, 2017

Photos